UTILITYWISE CASE STUDY

Walking round the office it feels busy and you get a strong sense that everyone is determined to do their best for customers. We manage their energy needs from procurement to account management. Have a clear idea of what you’re trying to achieve. We have some unique technology and so far our consultants have helped over 27, small, medium and large businesses across all sectors to save time, effort and money. That means we have to be top of the league in customer satisfaction.

Our consultants take pride in getting good feedback and they find the comments are very helpful for personal development. Utilitywise offers businesses a better way to buy and manage their energy and utility services. What advice would you give someone about customer feedback? We’re an experienced team and because we’re all experienced we know that keeping satisfaction high means: What results have you achieved?

Utilitywise | Case Studies | CustomerSure

The customer comments that we atudy are incredibly useful. We interviewed Suzy Rand, Operations Manager. We need to be proactive and move quickly if ever we receive a complaint.

We manage their energy needs from procurement to account management. We have to collect feedback to make sure we xase what’s important to customers and how well we’re doing.

Utilitywise increase their Net Promoter Score from 38 to 63 in three months.

We feel we’re much more proactive to customer needs. That means we have to be top of the league in customer satisfaction.

  CURRICULUM VITAE ABREVIADO CVA

It’s fast, friendly and energetic. Customer satisfaction continues to rise in all areas since we introduced CustomerSure.

utilitywise case study

It’s a young, fast-growing company. What advice would you give someone about customer feedback? Have we answered your questions? We chose CustomerSure because it was recommended to us. Who else uses CustomerSure? Request a demo or Schedule a call. Since their public listing sales growth is a key focus. What challenges were you facing? They’ve embraced the Net Promoter Score methodology and they chose CustomerSure software to measure their performance and improve customer satisfaction.

Our consultants take pride in getting good feedback and they find the comments are very helpful for personal development.

utilitywise case study

We weren’t using anything else previously and we got feedback up and running pretty much straight away. Above all we have to act on the feedback we receive so that customers can see that we listen and that we care enough to take action on what they tell us. We like the clear dashboards and we’re utiljtywise our use of the system to break out the data within teams as well as measuring our overall performance.

What results have you achieved? People like working at Utilitywise. Helping people use feedback better is what gets us out of bed on a morning. Utilitywise increase their Net Promoter Score from 38 to 63 in three months.

  DISSERTATION ETAT UNITAIRE DÉCENTRALISÉ ET ETAT FÉDÉRAL

We make utilities fun! We use Net Promoter Score to measure our progress and in the first three months utiliywise increased our Net Promoter Score from 38 to Have a clear idea of what you’re trying to achieve.

We’re an experienced team and because we’re all experienced we know that keeping satisfaction high means:. What word or words sums up your experience of CustomerSure? Be aware of who you’re stuxy satisfaction surveys to and see it from their point of view.

We’re growing fast but in a competitive market we can only continue to grow if we retain customers and increase our renewal rates. We have some unique technology and so far our consultants have helped over 27, small, medium and large businesses across all sectors to save time, effort and money.

They’ve helped us shape when, how and in what format we contact our customers, and how best to respond when they call us. Utilitywise offers businesses a better way to buy and manage their energy and utility services.