ORACLE CC&B CASE STUDY

We then used a Cobol-to-Java C2J automation tool as part of the migration, saving conversion time and resources. These simple benefits mean we can better serve our customers. Type in a topic service or offering and then hit Enter to search. Oracle Utilities solutions enable utility to cut billing process by more than 80 percent. To continue, please select: We successfully converted over 3, existing components to Java.

We then used a Cobol-to-Java C2J automation tool as part of the migration, saving conversion time and resources. These simple benefits mean we can better serve our customers. Using the C2J automation tool eliminated higher licensing and support costs. It also engages customers more effectively through customized offers. Our digital solutions refine actionable insights from enterprise assets, smart devices, smart meters and business processes. Oracle Utilities Mobile Workforce Management, another component of the implementation, helps Louisville Water to streamline field work processes.

They require instant, digital gratification and organizations — regardless cade industry — are challenged to shift strategies to accommodate these requests. Helping organizations engage people and uncover insight from data to shape the products, xase and experiences they offer. The knowledge and experience drawn from years in the operations of Utility Companies in the GCC Region, allows a more organized and integrated approach to activities involving Customer Relations, Billing and Collections, Meter and Workforce Management and places iSON into an advantageous position and brings additional benefit to its customers in terms of implementation of industry best practice.

CASE STUDY: Louisville Water Systems overhauls aging systems with Oracle

To determine if the converted Java code could perform the caze function as the original Cobol code, our team scanned over 30, lines of code to understand the logic and developed test cases. Increasing regulations added to the complexity.

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The utility, known throughout the industry ccb& its high-quality water and engineering innovation, saw an opportunity to increase its customer satisfaction and drive its competitive advantage. These simple benefits mean we can better serve our customers. As a result, the utility company of tomorrow must significantly impact the lives of its consumers while addressing business challenges, adopting technology evolution and adhering social and environmental concerns. Our digital solutions refine oraclw insights from enterprise assets, smart devices, smart meters and business processes.

ISON has experience in implementing most comprehensive applications and business processes to empower utility business transformation.

A leading European provider of gas, electricity and boiler services sought to replace its outdated billing system with an upgraded version to meet customer expectations in the digital age. Oracle Utilities Mobile Workforce Management, cc& component of the implementation, helps Louisville Water to streamline field work processes.

Learn More Simplifying, modernizing and securing the IT infrastructure and applications that are the backbone of your business.

Oracle Utilities

Louisville Water Sfudy overhauls aging systems with Oracle Oracle Utilities solutions enable utility to cut billing process by more than 80 percent. Using the C2J automation tool eliminated higher licensing and support costs.

oracle cc&b case study

These documents can be used to gain insights for future projects. Type in a topic service or offering and then hit Enter to search Common Searches: This will also allow utility companies to align and synchronize their operations to optimize returns on sutdy and investments. The need for digitalization is further augmented due stury tighter regulations governing customer service, climate change and emissions which are driving utilities to transform and address the challenges and meet the expectations of stakeholders.

Reinventing and managing your most essential business processes with new ways of working.

CASE STUDY: Louisville Water Systems overhauls aging systems with Oracle | WaterWorld

For example, the solution identifies the best field service representative available for the field activity and the most cost-effective field resources to complete the action.

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The ISON Utilities practice helps water, gas and electricity, chilled water and sewage service provider utilities leverage automation and analytics to transform operations and reduce cost to serve customers. Type in a topic service or offering and then hit Enter to search. About Oracle Oracle offers a comprehensive and fully integrated stack of cloud caae and platform services.

oracle cc&b case study

Simplifying, modernizing and securing the IT cawe and applications that are the backbone of your business. We then used a Cobol-to-Java C2J automation tool as part of the migration, saving conversion time and resources. Like many utilities, Louisville Water relied on aging systems to manage its customer care and fieldwork activities with limited to no customer self-service capabilities. It also engages customers more effectively through customized offers.

Using reverse engineering, we also created 30 design documents from scratch.

Utility Company Gets Upgraded Oracle CC&B System—Case Study | Cognizant

Louisville Water’s overall implementation laid the foundation to continue enhancing the customer experience with self-service options and a redesigned bill. We successfully converted over 3, existing components to Java. Learn More Reinventing and managing your most essential business processes stud new ways of working.

Home Enterprise Ccb& Oracle Utilities. Your information has been submitted successfully! The need for utility companies is to adapt and adopt digital transformation and also learn to move at a faster pace.