Conduct root cause analysis RCA on complex problems. Ask the right questions to find hidden insight. Please enter your name here. Potential Problem Analysis — Clear thinking for managing risks. Retrieved [insert date] from ToolsHero: KT’s instructors will ensure you’re ready use these skills back on the job to make an impact where you work.
Steps include describing the problem, identifying and evaluating possible causes, and testing possible causes to find true cause before corrective actions are taken. What is going on? RM3, per participant, RM2, for 3 or more fees before any applicable taxes. In fact, it seems obvious to me that this approach should be taken anyway. Particularly well suited for engineering, quality, operations, manufacturing, IT, customer service, maintenance, marketing and sales.
Workshop Overview When faced with a problem or decision, you need the right answer—and fast. How to cite this article: Please enter your name here. PSDM processes provide a framework for problem solving and decision making that can easily be integrated into standard operating procedures.
The Kepner-Tregoe Problem Solving and Decision Making workshop encompasses four fundamental Rational Processes that apply to virtually all aspects of organizational activity.
Kepner-Tregoe Problem Solving
When it has become clear which tasks are to be prioritized action list preparations can be made for potential problems. Steps include identifying potential decisiin opportunities and likely causes, taking preventive promoting action, and planning contingent capitalizing action.
Often there is pressure of time to solve the problems and it is debatable what the right way of solving these problems is. It equips current and future mxking with skills which are the foundation of effective leadership.
As a tool for identifying problems, as a tool for taking better decisions. Nominal Group Technique, Pareto Charts, and weighted multivoting are all quite useful. The learning process has four parts:. You have entered an incorrect email address! I agree to Kepner-Tregoe processing my personal information regarding this request. Steps include clarifying purpose, evaluating alternatives, assessing risks and benefits, and making the decision. Problems occur in any given organization.
Problem Solving Decision Making Workshops – PSDM Workshops – Kepner-Tregoe
Your rating is more than welcome or share this article via Social media! Make tough decisions aligned with operational priorities. A situation analysis will clarify the distinctions in all these processes and as a result it will be possible to search for suitable solutions. Scroll Table to View Content. Throughout the centuries mankind has learned to deal with complexity and to directly anticipate on this.
Develop skills required for effective preventive and contingent action and lean how to identify and prevent potential problems. It is particularly well suited for engineering, quality, worksho;, manufacturing, IT, customer service, maintenance, marketing and sales.
Save my name, email, and website in this browser for the next time I comment. What is the best alternative? What could kepnef-tregoe wrong?
Problem Solving and Decision Making Workshop
In fact, it seems obvious to me that this approach should be taken anyway. Exam Overview There is no formal examination.
You can do more with less with this proven methodology Improve the quality of service within your organisation and save cost. Ask the right questions to find hidden insight.
You will have the skills and knowledge to able to conduct Root Cause Analysis RCA on complex problems and make tough deciwion aligned with operational priorities. The founders Charles Kepner and Benjamin Tregoe developed a rational working method in the s in which they researched and identified the troubleshooting skills of people. Here the actual cause of the problem and the relationship between cause and result are searched for why did it happen.