The review body takes account of the evidence it receives about wider economic considerations and the affordability of its recommendations. Employee contributions are salary related and range between 1. The remuneration and pension interests of the Chief Executive and Directors are set out in 6. In recognition of this change to our operating cost base, we will conduct a review of fee income and future investment requirements and propose a strategy for the future that rebalances and limits charges imposed on motorists whilst ensuring the long-term continuation of DVLA services. The service allows fleet customers to access the vehicle records held against their respective fleet code through GOV.

DVLA registers are used to deliver other departmental and government initiatives such as traffic management and reducing carbon emissions. The ratios are a reflection of the composition, by grade, of individuals employed at the agency. We will pursue further savings as we replace our IT systems and customer take-up of digital services reaches full potential with users directly managing their own data more effectively. We are also planning for motorists in Northern Ireland to have the option of relicensing their vehicle online. The EB meet formally each month to monitor the achievement of business objectives, including progress against DVLA major change programme milestones. During the year, DVLA will complete the closure of all 39 local offices and regional enforcement offices.

DVLA forms and leaflets

DVLA has a central corporate communications team that manages a core set of channels to provide staff with a regular communications aligned with the agency strategy.

The strategy is ultimately focused on significant reductions in the costs of developing systems and procuring expertise whilst simultaneously improving gusiness and growing a highly skilled and flexible workforce. SinceDVLA has consistently developed new digital services making it easier for dvls to transact with us whilst delivering significant savings.

The re-accreditation of customer standards see our highlights for the year shows that DVLA continues to provide dgla of the best customer service in both the public and private sector. This service will deliver benefits for honest motorists and will reduce misrepresentation whether accidental or deliberatehelping the fight against insurance fraud.


dvla business plan 2012-13

DVLA is unable to identify its share of the underlying assets and liabilities. Unlike classic, there is no automatic lump businezs. An FTE of 1.

For more information about DVLA personalised registrations visit our website. This has been a successful year for delivering excellent customer service. To go further, we now need to become an organisation that is digital by default.

DVLA forms and leaflets

To deliver a registration certificate from an application notifying changes to the registration certificate within 30 working days. Maybe Yes this page is useful No this page is not useful Is there anything wrong with 212-13 page? Where we have identified any third party copyright information you will need to obtain permission from the copyright holders concerned. This continues the theme of shifting from existing systems to the newer platforms in order to protect services and business continuity and provide increasingly rich digital services to our customers.

These streams include waste items such as photocard licences, toner cartridges, trade plates, aluminium cans and glass. Skip to main content.

dvla business plan 2012-13

The Agency will continue to identify issues and explore better ways to improve the accuracy of the driver record. The trade union is informed and consulted on changes which may have implications for the people they represent.

Business plan 2013 to 2014

To help us improve GOV. These targets will be achieved over a five-year period starting from a to baseline by to Skip to main content.

Explanations for the performance against each commitment can be found in the table below. A person appointed by the Treasury or designated bisiness a department to be accountable for the operations of an organisation and the preparation of its accounts. Whilst the agency recycles all paper through the Government Procurement Service closed loop initiative, we recognise that there is more we can do to reduce the amount of waste we produce. The remuneration and pension interests of the Chief Executive and Directors are set out in 6.


The methodology for calculating conversion factors has changed. Procurement of food and catering services – procurement of our food and catering services is done through our PFI contract.

We have continued to work closely with our colleagues at Government Digital Service GDS to deliver several bjsiness digital services, abolishing the vehicle tax disc and preparing for the removal of the paper counterpart to the photocard driving licence in June The EB also deal with operational issues that are escalated to it from the groups that support it.

The view vehicle record for fleets service was launched on 23 March and has been developed as an enquiry service for DVLA fleet scheme customers. DVLA is an Executive Agency of the Department for Transport DfT and is responsible for maintaining over 44 million driver records and almost 37 million vehicle records.

Increases to employee contributions will apply from 1 April The agency has a framework document which has been revised and refreshed as agreed with the DfT, which establishes the governance, accountability, key relationships and financial management arrangements within which the agency operates. The schemes are unfunded with the cost of benefits met by monies voted by Parliament each year. ICT is an umbrella term that includes any communication device or application, encompassing computer and network hardware and software, cellular phones, satellite systems, radio, television and the various services and applications associated with them.